When Email or Texting Goes Awry
Communication Problems With an Associate?
How frequently do you exchange emails with your clients and co-workers? When is the last time you actually spoke rather than emailed each other?
E-mail and texting have quickly become our “go-to” channel for communicating these days. But is it possible that we rely on it too much? What about actually talking to people?
Don’t get me wrong, I LOVE the efficiency of e-communicating. It’s fast, it’s easy and it enables you to keep in touch with people from literally all over the world. I also love being able to instantly send documents to clients thousands of miles away. It’s a tremendous time saver.
But e-mail shouldn’t completely replace live conversations. I’ve found that over-reliance on e-mail is often the number one reason for causing problems in working relationships. A colleague misinterprets something you wrote and is confused or maybe even offended. Or you don’t get a response from someone as quickly as you expected and you think they’re putting you on the back burner. Or your co-worker forwards your email on for someone else to take action and the results are not what you’d planned.
These miscues can cause a good relationship to erode. You start to feel resistance from your co-worker or they seem more disengaged. You sense it but you don’t know why. If all of your communications take place through e-mail, you only know that you’re having a harder time working together.
In my own experience, everything runs much more smoothly if I combine a few phone calls or visits along with those routine emails. It helps me understand much more about what my client’s day looks like, what challenges they’re having and how I can help. Most importantly, it lets people know that I’m are truly interested in them, which is vital to building good business relationships. It also makes the work more fun.
Sorry, the comment form is closed at this time.